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Privacy Policy

A legal disclaimer

Luxury Estate Management
Last updated: 18/15/2025

Luxury Estate Management (“we”, “us”, “our”) is committed to protecting your privacy and the confidentiality of your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in all aspects of collecting, using, storing, and disclosing personal information.

This Privacy Policy applies to all dealings with Luxury Estate Management, including use of our website, social media platforms, and communications via phone, email, or in person.

1. What We Collect

We only collect personal information necessary to provide our services as a short-term rental management business.

The types of information we may collect include:

  • Your full name

  • Residential or property address

  • Email address and phone number

  • Occupation and property ownership status

  • Property details (e.g., location, rental history, furnishings)

  • Payment and billing information (where applicable)

In limited circumstances, we may collect sensitive information, such as accessibility needs or specific guest preferences. We will only collect this type of information with your consent and where it is relevant to our services.

2. How We Collect Information

We collect personal information in various ways, including:

  • When you contact us to enquire about or engage our services

  • Through forms submitted on our website or during consultations

  • From third-party platforms (e.g., Airbnb, Booking.com) with your authorisation

  • Through property inspections or onboarding processes

We take reasonable steps to ensure any information collected is accurate and up to date.

3. How We Use Your Information

We use your personal information to:

  • Provide you with property management services

  • Communicate with you about bookings, inspections, or property updates

  • Organise cleaning, maintenance, or guest services on your behalf

  • Improve our services and customer experience

  • Comply with legal or regulatory obligations

We may also use your contact information for direct marketing of our services, unless you opt out.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Cleaners, contractors, tradespeople or service providers working on your property

  • Short-term rental platforms (e.g., Airbnb, VRBO, Booking.com)

  • Insurance providers or financial professionals (if authorised)

  • Legal, accounting, or compliance professionals

  • Australian government bodies (only if required by law)

We do not sell or rent your personal information to third parties.

5. Storage and Security

We take appropriate steps to protect your personal information from misuse, interference, and unauthorised access. Your information may be stored in:

  • Secure digital cloud systems with restricted access

  • Password-protected databases

  • Encrypted backup systems

If personal information is no longer required, it will be securely destroyed or de-identified.

6. Access and Correction

You have the right to access and correct the personal information we hold about you. To request access or an update, please contact us using the details at the bottom of this policy. We may require verification of identity before providing access.

7. Website and Cookies

Our website may collect general information such as IP address, browser type, and device information for analytics purposes. We may also use cookies to improve your browsing experience. You can disable cookies in your browser settings if you prefer.

8. Third-Party Websites

Our website or social media may contain links to third-party sites. Luxury Estate Management is not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing personal information.

9. Complaints

If you believe we have breached your privacy or mishandled your information, please contact us. We take all complaints seriously and aim to resolve them within 20 business days. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

For privacy enquiries, corrections, or complaints, please contact:

Angelica Ungvari
Owner & Property Consultant
Luxury Estate Management
📧 angelica@luxurymanagementgroups.com
📞 0402 513 388

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